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Andrew, Wisconsin - Thank you for all of your help with the situation that took place. I received my new Gallien-Krueger amp in the mail yesterday and it is working flawlessly. I felt a little uneasy when this whole situation occurred. My thoughts were that an Internet company probably has so many customers that it isn't very personal but you have changed my mind. Your company helped me though the whole process and even checked up afterward to see how the product was handling. Thanks again for all of the help. I know if I ever need anything in the future to come back to your site. Thanks! David, Pennsylvania - Thank you for the sale. The SWR amp arrived promptly in perfect condition. I'm very pleased. James, Texas - I just received my Parker Fly Deluxe yesterday and just wanted to thank you fellas for everything! You were so helpful and got the guitar to me in 2 days! In the future, I will definitely check you guys out FIRST for any equipment purchases. You guys ROCK!!!! Thanks again! Eli, New Hampshire - Now I know exactly where to go for fast service! Excellent job guys. And Thank YOU! Ken, Ohio - I just wanted to say THANK YOU for the service you have provided me as a customer. Phone support, timely and accurate shipments, real time shipping information, competitive pricing and most of all, free advice. As you know, I live in Ohio and have never personally met any of you. Every time I call or email you with a question, even if you don't sell the product, you take the time to answer my questions and give me accurate advice. Because of this, your music store is my first call when I'm looking for gear. As a result of your service, I have given you many referrals which I hope will generate customers for you. Good luck to all of you. Ed, Texas - I got my Spector bass today, and it is exactly what I wanted. I have enjoyed the opportunity of working with your store. I have especially appreciated Homer's assistance. He was very helpful, but more importantly, very responsive to my questions along the way. Rob, Colorado - I am sure I will be happy with my purchase, as I have been in the past. I have dropped your name on an egroups list of barbershop singers, about 4000 strong. So, I am spreading the word about your site as much as possible...you're great. Kerry, Pennsylvania - The two Rode NT1-A's w/shock mounts that I ordered from you last week just arrived. They are beautiful! Thanks so much for your fast and professional service! Jim, Texas - I've already told several of my musician friends about RiksMusic.com and I will continue to relate my good experience with your company. Thanks very much for the great service. Kevin, California - Thanks for the same day shipping AND the lowest price on the planet. Michael, New York - I just wanted to send a quick email to say -- you company is great. Great prices and fast and courteous service. Thank you, Thank you!! Spencer, Michigan - The Boss foot pedal got here in two days. You guys are on the ball and I would use you again. Contrast that with music I ordered which took two weeks and it was just in the next state over. Thanks! Keith, Louisiana - I received the SPECTOR bass on Tuesday via UPS. I want to say that it totally blows away my limited edition 4 string Thumb bolt on. The bass is really amazing, especially for the money! It plays like a dream and feels wonderful! I also want to thank you for the great service! As soon as I can save up, I will be buying a 2nd SPECTOR from you guys. Did I mention that the bass rocks?!? I will definitely recommend you to all my friends. Have a great evening and once again it was a pleasure doing business with you! THANX!!! Bill, Virginia - We received the Superscope Saturday as planned and we wish to thank you for the extra effort involved. We are very pleased with the device, it will serve well. Quite a piece of technology! Clay, Virginia - I just wanted to let you know how happy and satisfied I am with your store. You guys gave me the fastest quote, the lowest price, and the best service. I always thought customer testimonials like this were made up, but now I know that some stores really do deliver incredible customer service! Thanks again. I'll definitely be back! Jon, North Carolina - I just wanted to say that I was really impressed with your service. I ordered something from Rik's on Monday at 2 pm, and it was at my front door when I got home the next day at about 2 PM It took less than 24 hours, by just UPS Ground Mail. Plus the price was the lowest on the Internet! Thank You! Bob, Maryland - I recently bought a Line6 Pod xt and the FBV floorboard controller from you. The gear is incredible. Next to a great guitar, this is the most important piece of equipment I own. But I wanted to tell you that you gave me a great price, considerably below some larger places which swear they won't be undersold. Thanks! Spike, California - I'm not nearly as likely to use a site that does not have a search function. For instance, I'm looking for Nearfield monitors, but if I don't know the brands, then I'm out of luck. Although there is no search function, we have set a few things in
place to help folks out. Harry, Connecticut - Thank you for the quick shipping and excellent price. The product is perfect!! It is always a pleasure doing business with your company. There should be more companies doing business as great as you do. Great Job!! Neal, Kentucky - I did indeed save. Most people only give you grief, and you don't hear when something is running smoothly. Thanks, Homer did a fine job. You guys are great! Keith, Missouri - Thanks for your prompt, professional, and courteous service. If there is something more I need and you provide it, I won't hesitate to order from you. Thank you! Stan, Kentucky - The Roland V Stage set arrived in less than 24 hours from the time I called in the order. I am truly amazed at the lightning fast service. I look forward to doing business with you again and I will pass the word around. Thanks! John, Texas - Got the PODxt last Friday! Geez, it's an unbelievable step up from the POD 2.0, and just a shade less "functional" than the VETTA for 1/5th the price. I think Line6 has a real winner here. Wonder if a PODxt Pro (rackmount) is in the works? If so, you can count on another order from me! Thanks! David, Texas - Thanks for the good price and the quick service. I received the Line6 amp and pedal just as you said. Thanks for your help. Karl, Missouri - The Allen & Heath board arrived just fine last Friday. I hooked it up last night, and it is wonderful. Thanks again! Matt, Kansas - Love the bass Erik,I hope we can do business again soon! Thanks for shipping my bass as quick as you did,your service is the best! Skiffy, Alabama - I got the Shure ULX wireless today and am well pleased. Thank you for your excellent communication and service. Lori, California - Thank you so much. I received the JBL EON-15G2 and the 2 amp stands today. You are a pleasure to do business with! Greg, New York - Just a quick note to let you know that Erik and the sales staff have made one very satisfied customer! They helped me decide on which guitar to purchase then to paraphrase - they "made me an offer I could not refuse" and another quote that fits "I'll be back!" Keep up the good work! Ya done good! Steve, Florida - Just a note to express my thanks for the outstanding job Erik has done helping me. I will be back again. Fred, Kentucky - Just wanted to drop you a note and tell you what a pleasure it was doing business with your company. It is seldom you find a company, in this day and time, who handles themselves as professionally as yours. The sub arrived in perfect condition, the next day as expected. I am very impressed with the product and the way I was treated by your company. You succeeded in creating a new loyal customer. Don't change a thing! Andrew, Colorado - I found you guys while shopping for drum modules. I ended up getting the DTXpess, which I've really enjoyed so far. Your price for this item new was less than I found on E-bay Furthermore, your customer service was top notch. You are true pros. I will recommend you to my fellow Colorado musician friends. John, Illinois - I received the John Petrucci MusicMan guitar last week on Tuesday and looks good, soundz good, and blows the roof of the house. Thanks! Ron, Alabama - The 10" JBL EON's sound great. I have an EON sub hooked up also, but they put out such great bass, I may not need the sub. Thanks for the quick shipping. Kevin, Pennsylvania - You guys have another customer. I ordered a Parker Classic guitar in clear mahogany. I love the guitar. It came on time with no problems. The price was excellent. Jonah, Massachusetts - I just got the Parker Nitefly today... I must say, I am totally blown away.. I have four other Parker's, a Deluxe, Classic, Artist and Hardtail... all the neck through USA models, and this Nitefly sounds better than any one of them. It sounds 20x better unplugged than any other ones, on clean, deep and warm, everything I wanted my others to sound like, and I like the fatter neck better anyways.. I am blown away that you guys charge so little. This guitar beats anything I've ever played.. I have not one complaint about any single aspect of it. Thanks so much for the great deal.. Let me know when you get another one in, I might buy another! Dan, Missouri - Thanks again! The Roland unit arrived in record time, flawless condition. My third purchase, and you guys took great care of me once again. I can't say enough about the whole experience. You definitely have a customer for life. Vincent, New York - Received the Rode Microphone case in perfect condition. Thanks so much. I have no idea of the size of your company, but I wish larger ones would treat their customers like you do. You'll always have my business. Gail, Arizona - Thanks for your great customer service. Piano and legs arrived June 17. What a marvelous machine. I am even inspired to learn how to play. Brian, Kentucky - Wanted to send you a big THANK YOU. Got to test the JBL SUB and everything's great!!! Service and Sales staff make a big difference, you should be proud of your store. In fact, I live by two big major discounters and even they couldn't or wouldn't beat your prices. In fact, most of their employees are NOT helpful. This was not the case of RiksMusic.com. Thanks again for the exceptional service and if I need any other DJ equipment, I'll be sure to visit you again. Dan, Missouri - Just a quick note of thanks for a completely "cheezless" experience dealing with your company. The website was easy to navigate, the ordering process was quick and easy, and the shipment arrived WAY ahead of schedule in flawless condition. You have secured a customer for life, and I won't hesitate to recommend you to anyone. Before I ordered, I read the comments from the "rants/raves" section. If you're a potential customer reading this there - go for it. Buy from these guys. You won't find a better price or better service, and you won't regret your choice. Steve, Virginia - You guys rock! You saved me a ton of money and gave me good customer service. I will definitely recommend you to any of my friends. By a strange coincidence, my brother bought a bass from you guys about a year ago. Thomas, Washington DC - The TCM Glory got here in fine shape, thanks a lot. Pleasure doing business with you! Mike, California - That Beta 87C got here before I could even get the tracking info. I got it Monday, a day early. Thanks a lot. That's two perfect transactions at the lowest prices I could find. I'll be back. Ryan, Ohio - I can't tell you how happy I am with the professionalism and service I received from your store. The Yamaha P120S is just a beautiful instrument, and you offered it for a very competitive price. And free shipping to boot! I had originally ordered from another online store, but canceled my order. I then found RiksMusic online, and my purchase was as easy as it could get. Thanks again - keep up the great service. Glen, Missouri - Thanks again for all of your help. Riks has really impressed me and I won't hesitate to order again!!! Franc, New York - I just wanted to let you know that the Parker NiteFly M I ordered a few days ago, actually arrived earlier than expected. Now that I've had some time to play her I have to tell you I absolutely love it! I just wanted to thank you for the level of service you and your employees gave me! Rock on! Mike, California - I thought I'd let you know ... A week ago today, I called RiksMusic and ordered a dbx 2215 EQ. Your price was $30 less than another big chain store, and there's no tax and no shipping charges, so I saved over $60. Riks sent it UPS ground, and the shipping notice said the anticipated delivery date was May 13th (today). It was in my office at 9:10 am today. No muss, no fuss. Riks salesman was very pleasant and helpful. UPS did what they said they'd do. So it CAN happen, if your karma is properly adjusted. I'll definitely buy more stuff from Rik. Thanks for a pleasant on-line buying experience. I get a big kick out of that. Bob, Texas - Thanks for delivering and customer servicing a beautiful piece of workmanship, labeled as a Music Man Stingray 5-string. It is a real work of art, and your service was exceptional. Wayne, Tennessee - My Roland V Club drumset arrived perfectly today. They were set-up without a problem and sound great!! I appreciate the quick ship and your low price. I would like to do business again in the future. Thanks. Ron, California - I bought a Spector NS-5 CRFM bass from your company. The process from getting the price quote from your website, checking existing inventory, ordering on the phone and finally receiving the product were all top notch. Price was unbeatable with free shipping to boot!! Homer, who I spoke to on the phone was very friendly and professional. The bass was shipped the same day and I received it by the 5th business day. The bass was packed immaculately and the bass itself is fantastic. Thanks to you and your company for an excellent mail order experience and a great website. I'll be back!! Richard, California - Your site really works! And that's all I want it to do. It gets me info. It shows me prices. It links me to other similar products. Great Job. Again, just thanks for doing it right!!! Brian, Pennsylvania - Thank you for your service. You folks have been very helpful, and it has been a pleasure doing business with you. Not to mention that even after sending an amp back and what not, I am still saving a good amount of bread compared to the quotes from this area. I thank you for responding to my inquires so quickly, and when I get enough cash together for another JC, I'll be giving you a call. John, Pennsylvania - Just wanted to let you guys know that I have always been 100% satisfied with your service over the past three years and your prices, WOW!! Outstanding. I have been telling everyone in my area for quite a while now about your great deals and will keep doing so......THANKS Eric, California - I shopped around and no one could beat your price, so I bought from you. I wanted to let you know the Boss GT-6 made it to me safely and I have nothing but good things to say about your company. Your prompt service is excellent. You've definitely secured me as a customer. My sister was happy as well...she was grateful for the hassle-free service she was provided over the phone. Thang, California - Thanks for your help and for sure I'll be back with this kind of service and will recommend RiksMusic.com to all the people I know. Mike, New York - Thanks for everything the cabinet is great I've used it on several gigs already. Homer was very helpful as well. Hope to do business with you guys again soon. All the best, Brad, Florida - I truly appreciate the time you took to focus on my individual concerns and will highly recommend your business to all the musicians I know in Miami. Please keep up the excellent work! Paul, New York - The Parker Jazz came last week and it was in perfect condition. It was even in tune! The guitar sounds great ,and your price was by far the best price. I will highly recommend you to other musicians. Gene, California - Thanks Rik you freaking rock! Thanks for kicking the Bullet bee hive for us and getting the gear out. The guys are freaking jonesing to plug in and let em rip. Thanks for the fast reply, it makes a difference. AAAAA customer support. It don't get any better. Kevin, California - Thanks for checking up on the situation with my amp. GK is going to send me a new one soon. This is the first time I have purchased anything off the Internet, so thank you for helping me out. Your customer service is excellent and I will not hesitate to do business with you in the near future. Wayne, Illinois - I want to thank you for your friendly customer service and help I received from your staff. I purchased a Mackie 808S powered amplifier and two Mackie C300i speakers and some cables. My orders were placed on a Wednesday and Thursday and the entire shipment was delivered to my door (via UPS) on Monday. I really appreciate the great service, the great prices, and the prompt delivery. I look forward to doing more business in the future with RiksMusic.com. Phil, Wisconsin - I must tell you that I am extremely pleased with the great service that you provide. I buy a lot of equipment, and RiksMusic.com has the best service and prices of any place I do business with. I've told all my musician friends about your place. The only reason I don't buy more stuff from you guys is that you don't carry some of the brands I use. But you can be sure I'll turn to you first every time whenever I can, because you are wonderful people to do business with, and like I said, your service is unparalleled. Thanks and keep up the good work! Ken, California - I just wanted to say thank you and let you know you have a outstanding employee in Erik. I have purchased a Parker Artist and a bass and Erik was knowledgeable and honest when I couldn't choose between my two favorite choices. I explained my current guitars and bass' and then he helped guide me on the perfect choice. He also kept all shipping promises and made it easy to track!.! Riks has been a really cool guitar store, and just wanted to let you know you have my business and trust! Thanks Riks and Erik! Todd, South Carolina - About a week ago, I finally decided on a Roland Fantom keyboard to satisfy a long-held desire to dive deeper into MIDI music. I found your website on the Internet using one of the many search engines and contacted you for a price quotation. A gentleman named Erik contacted me almost immediately with a quotation. Over the next week, we exchanged emails many times, with Erik answering questions I had about the keyboard, various options, etc. He even offered a "blemished" model (slightly scratched) at a reasonable discount over a new one. This morning, I called, spoke with Erik, and concluded the transaction for the Fantom, a pedal and a keyboard stand. In a nutshell, the entire experience was fantastic! I'm a senior manager with a national public bank. As such, I have a great deal of experience with customer service, e-mail, etc. Prompt e-mail (and telephone) responses are rare in the Internet age today. It's refreshing to find someone who will answer questions, offer opinions, provide options (even when they may represent *less* money than the original request.) In my opinion, when a company opens an Internet store front, the measure of success should be how closely the experience marries actually being IN the store. You have succeeded where few do! You have provided a level of service that will not only bring me back for future purchases, but will ensure that I tell those I know about you also! Thanks again for what has been an outstanding customer service experience! I'm looking forward to receiving my Fantom and in dealing with you in the future. Brian, California - I received my Tascam 788 with CDR. I've managed to make a few recordings and everything seems to work well. Thanks for your good service and great prices. Bob, Kansas - I would like to thank RiksMusic.com for the quality of service I received when purchasing my bass. The bass was in perfect condition as promised and arrived in a short amount of time. The price was by far the lowest of any of its competitors and my inquiries where answered promptly. Thanks again for the quality of service I received. James, California - Your service is EXCELLENT and your prices OUTSTANDING....best on the WEB!! Thanks and I'll let you know how I like the Harts when they get here. I certainly have placed RiksMusic.com at the TOP of my WEB based drum(s) purchase list!! Mike, New Jersey - Dealing with RiksMusic.com has been a pleasure from day one. RV answered each and every question I asked, from pre-ordering all the way to delivery and then some. The prices are THE BEST. My Roland V-Club drum set is awesome. Thanks RiksMusic.com. |
