Our job to help you select the right gear before you buy.

If within 35 days of invoice you are not satisfied, RMC will offer either

A full store credit less our shipping cost, toward any other product we carry of equal or greater value.
                                                            or
Issue a refund less our shipping costs and a 10% restocking fee. Some items carry a 20% restocking fee.

• Recorders are subject to a 20% restocking fee.

• Products must be in new condition.
  All factory packaging must be included, complete with unmarked manuals and warranty papers.
  Gear that has been rack mounted, bumped, scratched, dropped, slept on by your cat or otherwise damaged due to misuse cannot be exchanged or returned.

• Returned products will be evaluated.
  All exchanges or refunds will be completed only after we have received and evaluated the condition of the gear.

• Items that cannot be exchanged or returned include:
  Computer Interfaces, Drum Heads, Microphones, Headphones, In-ear Monitors, CD-ROM's, Videotapes, Software, Sound Cards and Software Plug-Ins.

• Special Orders and Closeouts cannot be exchanged or returned.
  Deposits for canceled Special Orders are not refundable; this applies to low demand and obscure items that we do not normally stock.

Return Instructions

• Call to obtain a Return Authorization number.
  Items shipped back without an RA number will be refused. All RA numbers are voided 10 days after their issue date.
  If the exchange or return is not back to us within the 10 days, the shipment will be refused by our receiving department.

• Double box the item and write the RA number on the outer box.
  Do not write or mark on the product box.

• Ship returns via the same carrier and method we used to ship the item to you.
  Protect your investment and insure any gear you return. We do not accept packages that are damaged en route to us.
  Do not use the US Postal service.  In our area, timely delivery has proven very unreliable.